Legal

Terms & Conditions

These terms apply to all bookings, quotes and on-site services provided by Sonic On-Site Solutions in New Zealand.

Booking Terms

By booking a service through our website you agree to the terms below. We operate in accordance with New Zealand consumer law.

Customers may cancel or reschedule free of charge with at least 24 hours' notice.
Cancellations with less than 24 hours' notice or failure to be present at the booked location may incur a call-out fee of NZD $50 to cover travel and scheduling costs.
We understand emergencies happen and may waive the fee at our discretion.

If we are unable to complete the booked service, customers will receive a full refund for any services not performed.
If a repair cannot be completed due to unavailable parts or unforeseen issues, customers will only be charged for work already completed and any agreed parts supplied.
If a customer is unhappy with the workmanship, we will inspect the issue and, where appropriate, rectify the work before considering any refund.
Consumer rights under the Consumer Guarantees Act 1993 always apply.

Labour is covered by a 90-day workmanship warranty.
Parts are covered by the manufacturer's warranty, which varies depending on the supplier.
The warranty does not cover normal wear and tear, misuse, modifications, accidents, or unrelated mechanical failures.

We service Greater Auckland.
Travel outside our normal service area may be available by prior arrangement and may incur an additional travel fee.

Customers pay the full amount at the time of booking via Stripe to secure their appointment.
If additional work is required that was not included in the original booking, this will be quoted separately and must be approved before work proceeds.
Any approved additional charges will be invoiced separately or paid on-site before completion of the service.

We reserve the right to refuse work if a vehicle is unsafe or the work requested is illegal.
Quotes are estimates only unless otherwise stated.
Customers must ensure safe and legal access to the vehicle at the booked location.
We are not responsible for pre-existing faults discovered during diagnostics.
We carry public liability insurance.
We comply with the Consumer Guarantees Act 1993, Fair Trading Act 1986, and Privacy Act 2020.

Questions? If anything is unclear, contact us at hello@soniconsitesolutions.co.nz or +64 27 341 4003 before booking.

These terms are governed by the laws of New Zealand. Consumer guarantees under the Consumer Guarantees Act 1993 cannot be excluded.